At Vogueish, we are committed to providing you with a seamless and satisfactory shopping experience. We understand the importance of making informed decisions when purchasing preowned luxury items, and that's why we offer a comprehensive one-week return policy. This policy outlines the terms and conditions for returning items you have purchased through our platform.

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1. Eligibility for Returns:

You are eligible to initiate a return within one week (seven days) from the date of delivery. To be eligible, the item must be in the same condition as when it was delivered to you. This includes original packaging, tags, authenticity cards, and any accompanying accessories.

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2. Initiation of Return:

To initiate a return, please follow these steps:

Send an email to info@shopvogueish.com

Explain in detail what the reason for your return is. If due to damage or condition that was not stated on the website description or images, upload clear photos highlighting any issues with the item.

   

3. Process:

Once you have initiated the return, our team will review your request and the provided information. We may request additional details or photos to better understand the reason for the return. Please allow up to 48 hours for this process to be completed.

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4. Approval of Return:

If your return request is approved, you will receive an email notification with further instructions. This email will include a return authorization form and details on how to proceed.

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5. Return Shipping:

You are responsible for arranging and covering the cost of return shipping. We recommend using a reliable shipping method that provides tracking and insurance for the value of the item being returned.

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6. Item Condition upon Return:

The returned item must be in the same condition as when it was delivered to you. Any signs of wear, damage, alteration, or removal of tags may result in a partial or full denial of the return.

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7. Refund Process:

Upon receiving the returned item and verifying its condition, we will initiate the refund process. Refunds will be issued using the same payment method used for the original purchase. Please allow up to 5 business days for the refund to reflect in your account, depending on your bank's processing time.

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8. Non-Eligible Items:

Certain items are not eligible for return, including:

- Items returned after the one-week window.

- Items that have been significantly altered or damaged after delivery.

- Items without their original packaging, tags, or accessories where applicable.

- Items marked as "Final Sale" at the time of purchase.

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9. Contact Us:

If you have any questions or concerns regarding the return process or eligibility, please contact our customer support team at info@shopvogueish.com

 

Vogueish reserves the right to update or modify this return policy at any time without prior notice. It's important to review the policy before making a purchase. By shopping with us, you agree to adhere to the terms and conditions outlined in this policy.